Tuesday, February 07, 2006

Don't come back until the credits roll....

I work in a pharmacy and sometimes we get busy. (Believe it or not - all those other people you had to wait for in the doctor's office came here to get prescriptions. Wild, isn't it?) Naturally when we get busy, we have to give longer wait times - partly because of the increased number of prescriptions and partly because of the increased number of interruptions. (The pharmacist can't check Mr. Smith's medication while she's counselling Mrs. Jones. That's just the way it is.) So if we tell you it will take 30 minutes to fill your prescription, it will take 30 minutes to fill your prescription. That sounds like common sense, yet it's surprising how many people just walk directly from the drop off window to the pick up window and wonder why their medication isn't ready yet. (These are usually the same geniuses who haven't figured out that it's a good idea to give us their new insurance information so that we can bill the correct plan the first time.) It makes me think that we should have a television by the pharmacy running nothing but TVLand all day. Then we could tell people not to come back until they have seen the whole episode of Gilligan's Island or whatever - making them attempt to tell time sure isn't working. What the f*ck is wrong with people?

1 Comments:

Anonymous Anonymous said...

this is so true I work in a Pharmacy also and we get customers all the time who do that.."when did you drop that off?" "just now" what the f*ck is wrong with these's people?

Actually the other day we got a new prescription dropped off the patient was asked to spell her name and was asked if she had every been there before..she spelled her name and said yes.

When she came in to pick up the prescription we had not done it because she was not in the computer system..I asked her again if she had been here before and she said yes all the time for her daughter..so you have never gotten a prescription filled here before "no i have not" then she asked me why we had not called her to tell her that she had not been there before? "DUH"

9:01 AM  

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