Her name is Mommy

A woman came into the store one day to pick up medicine for her elderly mother. She came up to the counter and asked if we had a prescription for Ann Smith. (Names have been changed to protect the stupid and those related to the stupid.) We didn't. The woman assured us that we should have a prescription ready for Ann Smith as it had been dropped off by another family member earlier in the day. So we checked the computer and found that we had no Ann Smith listed at all. The woman became rather upset and informed us that her mother had been a regular customer of our store for years. We explained repeatedly that we had no Ann Smith in our records and that perhaps she was confusing us with one of our competitors. (Our competitors aren't that close to us, but people still get confused from time to time anyway.) The woman insisted that she had the right store and eventually left in a huff. Some time later the woman's sister called. She explained that her sister had asked for the wrong name and that the medication shound be under Ann Jones. Now Ann Jones was in our computer as she really was a regular customer of ours for the last 20 years or so, and she did have a prescription waiting. The woman on the phone apologized and said that her sister had given us their mother's maiden name by mistake - a name that hadn't been used in over 50 years . Now I realize that not every person knows every detail about his or her own mother, but it never once occured to me that her name would ever be one of those missing details. What the f*ck is wrong with you?